Refunds & Cancellations
We want you to be delighted with every purchase you make from us. If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days of the date you received it. This applies to all of our physical products except for digital items (for example, e-Books) where the item has been downloaded.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
In addition, all of our home study courses and programmes are covered by our 100%, 30 Day, money back guarantee, no questions asked. Simply return your programme or course materials to us in a reusable condition, and we will refund the purchase price in full, less postage.
Occasionally we may offer products with a ‘no risk guarantee'. This incurs £20 postage & handing fee charged up front which is non-refundable. Our ‘no risk guarantee' allows you to try a programme or course for 30 days before your credit card is processed for full payment or payment plan option. You may cancel in writing within 30 days and pay nothing on the condition that you return the programme or course materials in reusable condition. The ‘no risk guarantee' option is non-refundable after the 30 day period has elapsed.
Unless otherwise requested, all returns should be sent to:
Balloon View Publishing Ltd
145 Littlestone Road
Kent TN28 8NH
Event tickets and cancellation
Balloon View reserves the right to modify or cancel an event if unforeseen circumstances arise. If we cancel an event, or amend it substantially, we will inform you as soon as possible. In the event of cancellation we will offer you a full refund.
If you wish to cancel a booking please note the following cancellation conditions:
- 3 weeks or more prior to the event – 100% refund
- 1-3 weeks prior to the event – 50% refund
- 0-1 week prior to the event – no refund
Exceptions: If you wish us to consider exceptional circumstances, please email us at firstname.lastname@example.org.
No Charge Events: All events are costly to set up, even those for which there is no charge. If you book but find you are unable to attend, please let us know as soon as possible. We often have waiting lists, and someone else could attend in your place.
By registering to attend an event, you have confirmed that you have read and understood our cancellation policy.